By Tom Jensen | ClientPing Blog
If you've been manually calling clients to confirm appointments — or worse, just hoping they show up — there's a better way. Appointment reminder software can automate the whole process: sending texts and emails before the appointment, collecting confirmations, and giving clients an easy way to reschedule if something comes up.
The challenge is that the market is crowded and not every tool is built with attorneys in mind. Some are designed for medical practices or salons. Some require you to replace your entire scheduling workflow. Others bury reminder features inside expensive practice management platforms that most solo and small-firm attorneys don't use and don't need.
This guide cuts through the noise. We've put together an honest comparison of the most relevant appointment reminder software for law firms — covering what each one does well, where it falls short, and who it's best suited for.
Before comparing tools, it helps to know what actually matters for a law firm context:
Keep these in mind as you read through the options below.
Best for: Solo and small-firm attorneys who use Google, Outlook, or Exchange and want a law-firm-focused reminder tool without the overhead of practice management software.
ClientPing is purpose-built for law firms that don't use practice management software but still need a professional, automated reminder workflow. It focuses on doing one thing very well: making sure clients show up.
How it works: Connect your Google Calendar, Outlook, or Microsoft Exchange calendar. ClientPing automatically detects your upcoming appointments and sends reminders via SMS and email at intervals you configure. Clients can reply to confirm, decline, or request a reschedule — and you see all of that status in a clean dashboard.
Key features:
Pricing: $49 / $89 / $199 per month depending on appointment volume and features.
Pros:
Cons:
Bottom line: If you want reminders that actually work — SMS, two-way, calendar-connected — without adopting an entire new software suite, ClientPing is worth a serious look.
Best for: Firms that primarily need self-scheduling with basic reminders as a secondary feature.
Calendly is probably the most widely known scheduling tool in the professional services space. It's polished, reliable, and has a large user base — which means strong integrations and a familiar experience for clients.
How it works: You set your available hours, share a booking link, and clients schedule themselves. Calendly sends automatic confirmation emails and reminder notifications. It integrates with Google Calendar, Outlook, and Zoom.
Key features:
Pricing: Free tier available; paid plans start around $10–$16/user/month. SMS features may require additional configuration.
Pros:
Cons:
Bottom line: Calendly is a great scheduling tool with decent reminder capability. If self-scheduling is your primary need and reminders are secondary, it's a solid, affordable choice. But it wasn't built for legal workflows.
Best for: Firms that want a customizable booking page with intake forms and automated reminders.
Acuity Scheduling is a step up from Calendly in terms of customization and intake capability. It lets you build a branded booking page, collect information before the appointment, and automate email and SMS follow-ups.
Key features:
Pricing: Starts at around $16/month; higher tiers unlock SMS and more customization.
Pros:
Cons:
Bottom line: A solid choice for attorneys who want a full-featured booking page with intake forms and payment collection. Less ideal if your primary problem is reducing no-shows at existing appointments rather than managing new bookings.
Best for: Small firms that want a full CRM, client intake, and marketing automation platform — and are ready to invest in it.
Lawmatics is purpose-built for law firms and covers a much broader scope than appointment reminders. It's a CRM with marketing automation, intake pipelines, document management, and yes — appointment reminders — baked in.
Key features:
Pricing: Significantly higher than standalone reminder tools — typically $199+/month and up depending on firm size and features.
Pros:
Cons:
Bottom line: If you're a growing small firm ready to invest in a full CRM and client lifecycle platform, Lawmatics is worth evaluating. But if you just need clients to show up to their appointments, it's more than you need.
Best for: Attorneys who want a dedicated reminder tool with strong calendar integrations and video conferencing tie-ins.
GReminders is a standalone appointment reminder tool with a solid feature set and a focus on calendar integration. It works with Google Calendar and Outlook, sends SMS and email reminders, and has native integrations with Zoom and other video platforms — useful if you're doing virtual consultations.
Key features:
Pricing: Plans start around $12–$30/month per user depending on features.
Pros:
Cons:
Bottom line: A reliable mid-range option, especially if you do a lot of video consultations. Not law-firm-specific, but covers the fundamentals at a reasonable price.
These tools come up in cross-industry searches for appointment reminders. Both are purpose-built for healthcare practices, not law firms. Workflow, terminology, and compliance assumptions don't translate well to a legal context. We'd steer attorneys away from them for this use case.
| Your situation | Best fit |
|---|---|
| Want reminders purpose-built for law firms, SMS + two-way, no PM software | ClientPing |
| Self-scheduling is the main need, reminders are secondary | Calendly |
| Want a branded booking page with intake forms and payments | Acuity Scheduling |
| Ready to invest in a full CRM and intake platform | Lawmatics |
| Do lots of video consultations and want solid calendar integration | GReminders |
There's no perfect tool for every firm, but there is a right tool for your firm — and it depends on what problem you're actually trying to solve.
If your primary goal is reducing no-shows through automated, two-way reminders that work with the calendar you already use, a purpose-built reminder tool will outperform a general scheduling platform or a full CRM every time. You don't need to overhaul your practice to fix a no-show problem.
If you're a solo or small-firm attorney running on Google Calendar or Outlook and you want the fastest path to fewer missed appointments, start with something lightweight and focused.
ClientPing offers a free trial — no practice management software required. Connect your calendar, set your reminder preferences, and see how it works with your real appointments.
Tom Jensen is a contributing writer at ClientPing, covering practice management and operations for solo and small-firm attorneys.
