ClientPing Terms of Service

Effective date: October 5, 2026

These terms are an agreement between Foxsoft LLC, doing business as ClientPing ("Company," "we," "us" or "our"), and the business that creates an account ("you" or "your firm"). "ClientPing" is the name of our product. The "Service" means the ClientPing website, software, applications, integrations and related services. By creating an account or using the Service on behalf of your firm, you agree to these terms and confirm that you have authority to bind the firm. Our Privacy Policy explains how we handle personal information and is incorporated into these terms. Section 17 requires most disputes to be resolved by individual binding arbitration, waives jury trials and class actions, and sets a one-year time limit for claims.

1. What ClientPing does

ClientPing connects to your Google, Microsoft (Outlook, Office 365, Hotmail) or Clio account. It reads appointments in the calendars you activate, finds the phone numbers and email addresses in them, and sends your clients reminders and other messages by text and email according to the rules you set. It processes text-message replies (such as YES, NO, STOP and START), writes status words to your calendar events depending on your settings, creates and moves events for bookings and reschedules, and can send review requests and custom follow-up messages.

ClientPing is a software tool. We aren't a law firm, we don't give legal advice, and using ClientPing doesn't create an attorney-client relationship with us.

2. Who can use ClientPing

The Service is available only to businesses in the United States and its territories, mainly law firms. It isn't for personal, family or household use, and you may not sign up as a consumer. The person who creates the account must be at least 18. We use IP-country checks to restrict registration, but these checks may be unavailable or unable to determine a location. We accept payment cards only when the issuer-country information identifies the United States or an accepted US territory. We may decline an application to open an account. Once an account is created, suspension and termination are governed by section 13.

3. Your account

Give us accurate information and keep it current. Keep your password safe; we recommend turning on two-factor sign-in. You're responsible for everything done through your account, including by anyone you let use it. Tell us right away at support@clientping.com if you think someone has accessed your account without permission.

4. Plans, free trial and billing

Plans

Each plan has a monthly message allowance and a limit on connected calendars, shown on our pricing page and at checkout. The allowance is measured by incoming and outgoing SMS records, including failed sends and sends blocked manually by the firm, and resets on the first day of each calendar month in UTC. Sends skipped because the recipient opted out do not count. HELP and INFO requests and their automatic replies do not count toward the allowance. Once the allowance is reached, subsequent calendar polling pauses until the next month or a sufficient plan increase. This is not a hard cap on every text: messages already being processed, inbox messages, replies and booking messages may still be sent.

Free trial

Each firm is eligible for one 7-day free trial, including across accounts created for that firm. The trial starts when you subscribe, requires a payment card, and runs while you complete setup and while any phone-number registration is pending. A firm that has had a ClientPing subscription before is charged when it subscribes; we check this against the account, its email address and its Stripe customer record. When the trial ends, your card is charged for the plan you chose, unless you cancelled before then. If you cancel during the trial, you won't be charged, except as described under "Cancelling" for an emailed cancellation that arrives shortly before the trial ends.

Automatic renewal

Your subscription renews automatically at the end of each billing period, monthly or yearly depending on the plan you chose, and we charge your card at the start of each period until you cancel. Checkout shows the price, the billing interval and that charges continue automatically until you cancel. By subscribing, you authorize us and our payment processor, Stripe, to charge your payment method on a recurring basis without asking you each time.

Cancelling

You can cancel at any time on the Billing page, including while a payment is overdue, or by emailing support@clientping.com from the email address on your account. Cancellation normally takes effect at the end of your current billing period or trial, and access continues until then, subject to payment status and these terms. Cancelling stops renewal charges after that date. It doesn't delete your account or data, and it doesn't erase amounts already owed. You can resume a scheduled cancellation on the Billing page before it takes effect. See section 13 for account deletion.

A cancellation you email to support@clientping.com from the account's email address takes effect at the end of your current billing period or trial, the same as one made on the Billing page. If your email arrives within 2 business days (Monday to Friday, excluding US federal holidays) before a renewal or the end of your trial, and we can't process it before that charge is made, we'll refund that charge if you ask.

Refunds

Fees are non-refundable, including for partial billing periods and unused messages, except as described under "Cancelling" and in section 13, or where the law requires otherwise. We may grant a refund case by case at our discretion, and we may refuse one if we see fraud or abuse. If you're unhappy, email support@clientping.com.

Plan changes

Plan changes request prorated charges or credits through Stripe. The amount and billing date depend on the change; changing between monthly and yearly billing may start a new billing period. A credit is not necessarily a cash refund. Changing plans does not remove a scheduled cancellation. Use Resume subscription on the Billing page if you want automatic renewal to continue.

Price changes

We may change our prices. A new price applies to your subscription only from a renewal after we've told you about it by email, so you can cancel before that renewal if you don't want to pay it.

Taxes and failed payments

Prices don't include taxes. You're responsible for any taxes that apply to your purchase, other than taxes on our income, and we may charge them where we're required to collect them. If a payment fails, we may stop sending messages, and you can't use the app until the overdue amount is paid. The account owner can still use the Billing page to pay, update the card, cancel or resume, or can email support@clientping.com. All amounts are in US dollars.

5. Phone numbers

We provide a US phone number through Vonage and submit it for registration to ClientPing's carrier messaging campaign. Registration may be delayed or fail, and messages may not be delivered while registration is pending. The number is part of the Service; you don't own it, and we can't promise you'll be able to transfer it elsewhere. When your account is deleted or your access ends, we may release the number, and the carrier may reassign it. If you set up call forwarding, calls to your firm's ClientPing number are connected to the phone you choose; we do not record those forwarded calls. Our separate privacy request line records voicemails as described in the Privacy Policy.

6. Your responsibilities for messages

You decide who ClientPing messages and what the messages say. ClientPing sends texts and emails on your behalf, but you're the sender, and you're responsible for following every law and rule that applies to your messages. That includes the Telephone Consumer Protection Act (47 U.S.C. § 227) and the FCC's rules (47 C.F.R. § 64.1200), state telemarketing and texting laws, the CAN-SPAM Act, carrier rules and the CTIA Messaging Principles and Best Practices, and the rules of professional conduct in your jurisdiction.

In particular, you agree that:

You'll get, and keep a record of, any consent the law requires before ClientPing texts or emails a person. Configure calendars and rules so that messages are sent only to people for whom you have the required consent. Review requests and custom follow-up messages may need different consent than appointment reminders; deciding that is up to you. Keep your own records of consent for each message purpose. ClientPing's STOP and START records do not establish the consent you needed before the first message, and booking an appointment does not by itself authorize unrelated marketing.
You understand that ClientPing messages phone numbers and email addresses it finds in the appointments on calendars you activate, following your rules. Check which calendars and rules you turn on, and keep client phone numbers and email addresses in your calendar accurate.
ClientPing automatically stops texting a client after they reply STOP or a similar keyword. People can also revoke consent in other reasonable ways, such as writing "please stop texting me" or telling you by phone. When that happens, you'll block the contact in ClientPing promptly and within the time the law requires. You won't re-subscribe anyone who opted out unless they text START or give consent again.
You will ensure that your messages are truthful, lawful and identify your firm. You will not include privileged communications, case details, Social Security numbers, health information or other sensitive information in texts or emails sent through the Service. You will not use public link shorteners in those messages. ClientPing does not review messages for compliance with these restrictions, and ordinary texts and emails should not be treated as a secure channel for sensitive communications.
You'll follow your bar's rules on confidentiality (such as ABA Model Rule 1.6(c)) and on advertising and solicitation (such as Rules 7.1 to 7.3) in every message, including review requests and follow-ups.
You won't offer anything in exchange for reviews or ask only satisfied clients for reviews in a way that breaks the FTC's rule on consumer reviews (16 C.F.R. Part 465) or the review site's policies.
You won't use ClientPing to send marketing or solicitation messages to people who haven't agreed to receive them, to text purchased or rented lists, to collect debts, or to send content about sex, hate, alcohol, firearms, tobacco or cannabis.
You'll give us accurate information when we need it for carrier registration, and you understand that carriers may filter, delay or block messages.

Our opt-out handling, message allowances and other features help, but they don't make your messaging compliant. You remain responsible for it.

7. Text messaging program terms

The terms in this section apply to anyone who receives texts sent through ClientPing. In this section, "you" means the person receiving the texts.

Law firms use ClientPing to send their clients appointment reminders, confirmations, booking and rescheduling messages, review requests, follow-up messages and replies from firm staff. Texts come from the firm's dedicated ClientPing number, and the firm is responsible for having your consent.

Message frequency varies with your appointments and conversations with the firm.
Message and data rates may apply.
Reply STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, OPTOUT or REVOKE to stop texts from that firm's ClientPing account. The opt-out applies across numbers in that account, but not to other firms' accounts. We attempt one confirmation when your opt-out status changes; delivery is subject to carrier availability.
Reply START, UNSTOP or SUBSCRIBE to opt back in for that account. This does not override a separate block placed by the firm.
Reply HELP or INFO for help, or email support@clientping.com. You may still receive a help reply that you request after opting out. A number gets at most one automatic help reply from a firm's account in any 24 hours.
Carriers aren't liable for delayed or undelivered messages.

See our Privacy Policy for how we handle your information. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Section 7 of our Privacy Policy explains the additional restrictions on text-messaging opt-in data and consent.

8. Acceptable use

You won't, and won't let anyone else:

use ClientPing to break any law or violate anyone's rights;
send spam, harassing, threatening, deceptive or fraudulent messages;
try to get around plan limits, opt-outs, US-only restrictions or security measures;
access accounts or data that aren't yours, or probe, scan or overload our systems;
copy, resell, rent or reverse-engineer ClientPing, except as the law allows;
upload malware or content you don't have the right to use.

9. Third-party services

ClientPing works with other companies' services: Google, Microsoft, Clio, Vonage and Stripe, plus mobile carriers. Your use of your Google, Microsoft and Clio accounts is governed by those companies' own terms, and Stripe processes payments under its own terms and privacy policy. We don't control these services. They can change, limit or end access, and outages or changes on their side can delay or stop ClientPing. We aren't responsible for them.

10. Your data and confidentiality

"Client Data" means information that a firm or a person acting on its behalf submits to the Service, that the Service receives from the firm's connected calendar or practice-management accounts, or that a person provides through the firm's booking pages or messages, including appointment details, contact information, booking descriptions, message content, delivery information and messaging-consent records. Client Data excludes information we process for our own account administration, billing, website analytics and marketing purposes, as described in our Privacy Policy.

As between you and us, you retain your rights in Client Data. These terms do not transfer to you any rights belonging to your clients or other people. You authorize us to process Client Data to provide, secure and support the Service in accordance with these terms and our Privacy Policy.

For Client Data, we act as your service provider. We will:

process it only to provide the Service to you, as these terms and your settings direct;
not sell it or share it for cross-context behavioral advertising;
not retain, use or disclose Client Data outside the purposes specified in these terms or our direct business relationship with you, or combine it with personal information from other sources, except as permitted by applicable law for service providers or processors;
treat Client Data as confidential. Our staff open your account, or view your calendar or contact data, only with your permission for the specific request, or for security, abuse or legal reasons, and section 4 of our Privacy Policy sets further limits for data from connected Google, Microsoft and Clio accounts;
comply with privacy laws that apply to us as your service provider, and tell you if we determine that we can no longer meet those obligations;
tell you about a security breach affecting Client Data as the law requires;
assist with privacy requests about Client Data where applicable law requires a service provider to do so.

Where we act as your service provider, contractor or processor under applicable privacy law, we will provide the level of privacy protection required by that law. You may take reasonable and appropriate steps to verify our compliance and, after notice, require us to stop and remedy unauthorized use. We will make reasonably necessary compliance information available and cooperate with assessments required by applicable law. We will notify you if we determine that we can no longer meet these obligations. We will engage subprocessors under the written obligations required by applicable law.

You're responsible for having the right to give us Client Data and for the instructions you give through your settings.

11. Our property

The Service, including its software, design and content, belongs to the Company and its licensors, except for Client Data and other material owned by you or third parties. While your subscription is active, including during its trial or cancellation grace period, we grant your firm a limited, non-exclusive, non-transferable right to use the Service for its internal business under these terms. We may use suggestions you submit without compensation to you.

12. Availability and changes to the Service

We work to keep the Service running, but we don't promise it will be uninterrupted or error-free. Reminders can be late or missed because of calendar-provider errors, carrier filtering, plan limits, wrong data in your calendar and other causes. Don't rely on the Service for court dates, filing deadlines or anything else where a missed message could cause harm; keep your own calendar and docketing systems. We may change, add or remove features.

13. Suspension and termination

You can cancel your subscription as described in section 4. To request deletion of your account and its data, email support@clientping.com. We confirm the request with a one-time code sent to the account's email address, and deletion ends any subscription immediately. Our Privacy Policy explains the deletion process and the information we keep afterward.

We may suspend or end your access if:

you don't pay;
you break these terms;
your messages generate complaints or opt-out rates that put our phone numbers or carrier registration at risk, or a carrier or Vonage requires us to stop sending messages from your account;
we believe your use creates legal risk or harm for us, other customers or message recipients.

If we end your access because we stopped offering the Service, and not because of something you did, we'll refund any prepaid fees for the unused part of your billing period. Sections 4 (amounts owed), 6, 10 and 14 to 19 survive termination.

14. Disclaimers

The Service is provided "as is" and "as available." To the fullest extent permitted by law, the Company disclaims all express and implied warranties, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that a message will be delivered or delivered on time, or that using the Service will make your messaging comply with any law.

15. Limitation of liability

To the fullest extent the law allows:

neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, clients or data, even if told they were possible; and
our total liability for all claims relating to the Service or these terms is limited to the fees you paid us in the 12 months before the event giving rise to the claim.

These limits don't apply to your payment obligations or your obligations under section 16.

16. Indemnity

You'll defend and indemnify the Company and its owners, employees and contractors against any third-party claim arising out of any of the following, and against the losses, fines, settlements and reasonable legal fees that come from that claim:

the messages sent through your account, including claims under the TCPA or other texting, calling or email laws;
your failure to get or record consent, or to honor an opt-out;
your Client Data or message content;
your breach of these terms or of any law or professional rule.

When we ask you to defend a claim, we'll tell you about it and let you control the defense, but you can't settle a claim in a way that admits fault for us or binds us without our written consent.

17. Governing law and disputes

Governing law

The laws of the State of South Dakota govern these terms and your use of the Service, without regard to conflict-of-law principles. The United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transactions Act don't apply.

Informal negotiation first

A "Dispute" is any dispute, controversy or claim relating to these terms or the Service, brought by you or by us. Before starting arbitration, each party will try to resolve a Dispute informally for at least 30 days after written notice from one party to the other. Notice to us goes to support@clientping.com, and notice to you goes to the email address on your account. This doesn't apply to the Disputes excluded below.

Binding arbitration

If the Dispute isn't resolved informally, it will be finally and exclusively resolved by binding arbitration, except for the Disputes excluded below. YOU UNDERSTAND THAT WITHOUT THIS PROVISION, YOU WOULD HAVE THE RIGHT TO SUE IN COURT AND HAVE A JURY TRIAL. The arbitration will be administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules, available at adr.org/rules, and fees and arbitrator compensation will be allocated under those rules. The arbitration may be held in person, through written submissions, by phone or online. The arbitrator will decide in writing and need not give reasons unless either party asks. The Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement to the extent it applies. The arbitrator must apply applicable substantive law. Judicial review of an award is limited to the grounds available under applicable arbitration law; an alleged error of fact or law does not by itself create an additional right of appeal under these terms. Unless the AAA rules or applicable law require otherwise, the arbitration will take place in South Dakota. Either party may go to court to compel arbitration, stay proceedings pending arbitration, or confirm, modify, vacate or enter judgment on an award.

If a Dispute proceeds in court rather than arbitration, it will be brought only in the state or federal courts located in South Dakota. Both parties consent to those courts' personal jurisdiction and waive any objection to venue there, including forum non conveniens.

Time limit

To the fullest extent permitted by applicable law, a party must commence arbitration, or file a court action for a Dispute excluded from arbitration, within one year after the cause of action arose. This contractual period is suspended during the required 30-day informal negotiation period after receipt of written notice and during any further negotiation period agreed in writing. A party may make a filing necessary to preserve a deadline while requesting that the proceeding be stayed to allow the required negotiations. This paragraph does not shorten a filing period that applicable law does not permit the parties to shorten.

No class or representative proceedings

To the fullest extent permitted by applicable law, each party may bring a Dispute only in its individual capacity, whether in arbitration or court, and not as a plaintiff or class member in a class, collective or representative proceeding. No arbitration may be consolidated with another proceeding without both parties' written consent. This provision does not waive any right or remedy that applicable law makes nonwaivable.

Exclusions

Informal negotiation and arbitration don't apply to: (a) Disputes to enforce or protect, or about the validity of, either party's intellectual property rights; (b) Disputes related to or arising from allegations of theft, piracy, invasion of privacy or unauthorized use; and (c) claims for injunctive relief. If any part of this section 17 is found illegal or unenforceable, neither party will elect to arbitrate the Disputes affected by that part, and those Disputes will be decided by the courts named above.

18. Changes to these terms

We may update these terms. We'll post the new version here with a new effective date. For material changes, we'll email the address on your account before they take effect. If you keep using ClientPing after the changes take effect, the new terms apply. If you don't agree, cancel before they take effect. Changes don't apply to Disputes that arose before the change.

19. General

These terms and the Privacy Policy are the entire agreement between us about the Service and replace earlier versions. If any part is unenforceable, the rest still applies. Not enforcing a term isn't a waiver. You cannot transfer these terms without our written consent. We may transfer these terms as part of a merger, acquisition or sale of our business, subject to the data-transfer restrictions and consent requirements in our Privacy Policy. Neither party is liable for delays caused by events beyond its reasonable control, except for payment obligations. We may send notices to the email address on your account, and you agree that notices, agreements and records may be electronic.

20. Contact

Foxsoft LLC, doing business as ClientPing 515 West 41st Street #1169 Sioux Falls, SD 57105 support@clientping.com